Returns & Refunds Policy

At christmasvacationusa.com, we want you to be completely delighted with your holiday-themed purchases. We stand behind the quality and craftsmanship of every item we offer. However, we understand that sometimes a product might not meet your expectations or fit your needs. That’s why we’ve created a straightforward, customer-friendly returns and refunds process to ensure your satisfaction remains our top priority.

Our Commitment to Your Satisfaction
Your holiday spirit matters to us. Whether you’re shopping for festive décor, cozy apparel, or unique seasonal treasures, we aim to deliver products that bring joy and warmth to your celebrations. If any item you receive doesn’t contribute to that festive cheer, we’re here to make it right.

When Can You Return an Item?
We accept returns for items that are in new, unused, and original condition, with all tags and packaging intact. To be eligible for a return, your item must be in the same state as when it was delivered to you. We kindly ask that you initiate your return within the standard return window from the date of delivery. This allows us to process your request promptly and offer you the best possible solution.

How to Start a Return
Initiating a return is simple. Please visit our website and navigate to the Returns & Support section, where you’ll find our easy-to-use return portal. You’ll need your order number and the email address used to place the order. Follow the step-by-step instructions to generate a return authorization and a prepaid return shipping label. Once your return is authorized, securely pack the item in its original packaging, include any included accessories or documentation, attach the provided label, and drop it off at the designated carrier location.

Inspecting Your Return
Once we receive your returned item, our team will conduct a careful inspection to ensure it meets our return conditions. This process typically takes a few business days from the time the package arrives at our facility. We will notify you via email as soon as the inspection is complete. If your return is approved, your refund will be processed automatically to your original method of payment. Please note that the time it takes for the refund to appear in your account may vary depending on your financial institution.

What If an Item is Damaged or Defective?
We take great care in packing and shipping your orders to ensure they arrive in perfect festive condition. In the rare event that an item arrives damaged, defective, or incorrect, please contact our support team immediately. We will gladly cover all return shipping costs and expedite a replacement or refund for you—no hassle required. Your holiday enjoyment shouldn’t be delayed by an oversight on our part.

Non-Returnable Items
To ensure the health, safety, and integrity of our products, certain items cannot be returned unless they are defective. These typically include personalized or custom-made products, items marked as final sale, and products that have been used, altered, or damaged after delivery. If you have questions about a specific product’s eligibility, please reach out to our customer support before purchasing.

Exchange Requests
While we do not offer direct exchanges through our automated system, you can easily return an item for a refund and place a new order for the product you desire. This ensures you receive the correct item quickly and without complications. We recommend placing your new order as soon as possible, especially during the busy holiday season, to ensure availability.

Gift Returns
Items purchased as gifts may be returned for store credit or exchanged, provided they meet our standard return conditions. The refund will be issued in the form of a digital gift card to our store, which can be used for future purchases. The gift card will be emailed to the original purchaser unless otherwise specified.

Our Holiday Promise
We founded christmasvacationusa.com to spread the magic and warmth of the holiday season. Our returns policy reflects our commitment to integrity, convenience, and above all, your happiness. We believe in our products and in building lasting relationships with our customers. Should you ever have a concern or question, our dedicated support team is here to assist you with a spirit of kindness and efficiency.

Thank you for choosing us to be a part of your holiday celebrations. We wish you and your loved ones a season filled with joy, peace, and memorable moments.